SBM Connect [Trouble Shooting]

Troubleshooting

This section helps troubleshoot general issues that may occur while using Supercharged Internet Access . Click any of the following error messages for resolution information.

General Issues when using Supercharged Internet Access

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
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2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

3. I'm having trouble loading a site. What should I do?

4. After installing Supercharged Internet Access, I received a message saying Email Acceleration is disabled. Why did that happen?

5. I can't right-click on an image to get the "Original Image".

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1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by Supercharged Internet Access .

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether Supercharged Internet Access is used. The Accelerator is merely showing the download statistics in these situations.

2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

3. I'm having trouble loading a site. What should I do?

Try adding the site to Supercharged Internet Access's Proxy Exclusion List. Click here for instructions on completing this operation.

If this doesn't solve the problem, try adding the site to the pop-up blocker Whitelist. Click here for instructions on completing this operation.

4. After installing Supercharged Internet Access, I received a message saying Email Acceleration is disabled. Why did that happen?

The Supercharged Internet Access installer has detected software that may conflict with Supercharged Internet Access Email Acceleration.

It was determined that the safest way to proceed was to not install the Supercharged Internet Access Email Acceleration.

5. I can't right-click on an image to get the "Original Image"?

Some web sites disable the right-click using javascript. On other sites, the image in question may be a background image. To see the full quality image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.

Click here for instructions on changing the image slider.